Privacy and Cookies Policy

Hotel Lavica has prepared this privacy statement to inform you of how we collect, use, disclose and protect your personal information. This Privacy Policy describes the practice of collecting data through various channels, such as:

  • When you use and interact with the websites we manage (“Websites”).
  • When you visit or stay as a guest in one of our facilities, or through other offline interactions.
  • When we send you HTML messages by email.

Together, we call websites and offline channels “Services”. By using the Services, you agree to the terms and conditions of this Privacy Policy. These Privacy Policy may change from time to time. Your continued use of our services is considered an acceptance of such changes, so you should periodically check this page for updates.


“Personal data” is all data that can directly or indirectly identify you as an individual. As we strive to provide you with an optimal guest service experience, we may collect personal information in accordance with the law, such as:

  • Your name, gender, home and business contact information, business title, date, interests and place of birth.
  • Information about the stay of guests, including hotels where you are staying, date of arrival and departure, purchased goods and services, special requirements, service preferences, dialed telephone numbers and received faxes and telephone messages.
  • Your payment card information, online account details, profile and password information, and any links to the Frequent Traveler or Partner Travel Program.
  • All information required to meet special requirements.
  • Information you provide about your marketing preferences or when participating in surveys, contests, or promotional offers.
  • Details of the transactions you make through our website. For example, you may need to provide financial information before making a reservation through our website.
  • Images, video and audio recorded by security cameras located in public places.
  • If you provide us or our service providers with any personal information about another person (for example, if you make a reservation on their behalf), you represent that you are authorized to do so and allow us to use the information in accordance with this Privacy Policy.

We (or third party data processors, agents and subcontractors acting on our behalf) may collect, store and use your personal information through:

Direct interactions 

You can provide us with your information by filling out forms via our website or corresponding with us in person, by mail, telephone, email or otherwise. This includes personal information you provide when:

  • Make an inquiry.
  • Book.
  • Use our on-site services, such as restaurants
Automated technologies or interactions 

As you interact with our website, we may automatically collect technical information about your equipment, browsing activities and forms. We collect this personal information using cookies, server logs and other similar technologies. We may also receive technical information about you if you visit other websites that use our cookies. Usually, the information we collect does not automatically reveal your specific identity or relate directly to an individual; however, to the extent that it discloses your specific identity or relates to an individual, we will protect your information in accordance with this Privacy Policy. We collect data through these automated technologies and interactions from:

  • Your browser or device – We collect certain information through your browser or automatically through your device, such as your media access control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model , language and type and version of the Internet browser.
  • Cookies – Cookies are small pieces of information that are stored in a file related to the browser on your computer’s hard drive when you visit our site. We use cookies to collect and maintain aggregate data (such as the number of visitors) to see which areas are most popular with our users and to improve and update the content on our website.
  • Cookies also allow you to log in without entering a registered email address or registration number and password. We also use them to deliver information and fresh content specific to your interests.
  • Cookies are widely used on most major websites. We may use third-party advertising companies to serve ads on our behalf. These companies may use cookies and action tags (also known as single-pixel gifs or web beacons) to measure the actions of users of the Website or email recipients of HTML email communications (did you open the e-mail), measure the success of our marketing campaigns and compile statistics about usage of the Website.
  • Analytics – Google Analytics is a web analysis service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Websites. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can learn about Google’s practices by going to‌partners/ and opt out by downloading the Google Analytics opt out browser add-on, available at
  • Your IP Address – We collect your IP address, a number that is automatically assigned to the computer that you are using by your Internet Service Provider (ISP).  An IP address is identified and logged automatically in our server log files when a user accesses the Online Services, along with the time of the visit and the pages that were visited. We use IP addresses to calculate usage levels, diagnose server problems and administer the Websites.

We use your Personal Information to provide you with our Services, to develop new offerings and to protect our guests.  Certain Services we provide will require you to provide select Personal Information to us. If you do not provide the necessary Personal Information, we may not be able to provide the requested Services to you.  Subject to applicable laws, we may collect, use and disclose relevant portions of your personal information to perform the following activities.


We may also share website usage information about visitors to our website with third parties, such as advertisers on our website, for the purpose of managing and targeting advertisements and for market research analysis on our website and other sites.  For these purposes, we and our third-party advertising companies may place pixel tags (also called clear gifs) on some of the pages you visit on our website.  We will then use the non-personally identifiable information that is collected using these pixel tags to serve you relevant advertisements when you are visiting other sites on the internet.  


Your information, including Personal Data, may be transferred to, and maintained on, computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, and no transfer of your Personal Information will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.


We have put in place security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed.  In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.  They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure.  As such, we have put in place procedures to deal with any suspected personal data breach, and we will notify you and any applicable regulator of a breach where we are legally required to do so.


We will retain your Personal Information only for as long as necessary for the purposes set out in this Privacy Policy.  We will retain and use your Personal Information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.


Our website does not sell products or services for purchase by children. This website should not be used by anyone under age 18 without the involvement of a parent or guardian.


Use of our website signifies your consent, as well as the consent of the company for whom you use our website, and whose information you submit (if any) to this online Privacy Policy, including the collection and use of information by our website, as described in this Privacy Policy, and also signifies agreement to the Terms of Use for the website. Do not continue to access and use the website if you do not accept the terms of this Privacy Policy.


We reserve the right to change this Privacy Policy at any time.  Notice of changes will be published on this page.   Changes will always be prospective, not retroactive. If you have questions about our policies, please contact:

Autoturist- turizam d.o.o.
“Hotel Lavica”
Ferde Livadića 5,
10430 Samobor, Croatia
OIB: 97830909559

Tel./fax: +385(1) 3368 000